Q4: How about the documents after shipment?
A:After shipment, we'll send full set original documents to you by DHL or TNT, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.
Q5: What's your after-sales service ?
A: 1)The supplier provides service manual and maintenance instruction of main electric appliances. Iimb, usage manual of equipment. We also supply water, electricity, gas of equipment and installation drawing. 2) The supplier is responsible for installation, commissioning and training, but the air tickets, insurance, eating, housing and every day 100 USD for each engineer will be born by the buyers. We will realize guarantee of repair ; replacement and refund of substandard products within one year after the machine leaves factory. Fittings of the machine will be supplied at preferential price after one year.
Q6: What's your warranty?
A: we will realize guarantee of repair, replacement and refund of substandard products within one year after the machine arrived in customer's factory (except destroyed by buyers' wrong operation). We guarantee the material of screw & barrel(guarantee without normal abrasion). And half a year for electric parts. Fittings of the machine will supply at preferential price after one year.
