Q1:How can I get the best machine for me?
You can tell us your working material, detail work by picture or video so that we can judge whether our machine can meet your need or not. Then we can give you the best model depends on our experience.
Q2: How to operate the machine? is training necessary?
A: The machine is mainly controlled by software. It's very easy, not complicated. Before shipment, we will make a simple operation manual with pictures and provide user manual of software. Generally speaking, an operator, who is not familiar with Fiber Laser Marking Machine before can still operate it very well.
Q3: If some problems happen to this machine during warranty period, what should I do?
A: We will supply free parts during machine warranty period if machine have some problems. While we also supply free life long after-sales service. So any doubts, just let us know, we will give you solutions.
Q4: Is there any technical support in case any machine problem?
A: Yes, for any machine issues, we'll solve the problem through email, skype, phone or video.
Q5: What's delivery time?
A: Generally speaking, lead time is 3-5 working days after receive the payment.
